YouTube merch shelf items does not show up

This might be. I see the items in the store tab and under your videos. I’m located in Germany.

Can you try to logout of your (or any other Youtube account) and use a browser that doesn’t have an add-blocker? Do you now see something?

OK!? Interesting. I have tried now on multiple devices here and none of them shows anything.

EDIT:
Can you check whether you see products here: First We Feast - YouTube

Can you then also try your channel with private mode?

No I don’t see anything at FirstWeFeast either, and a private window does not help.

Ok, this seems to be a localization issue from Youtube’s side. You can’t see your merch, neither can you see merch from our competitor. I’m out of troubleshooting questions. I’d suggest you contact the Youtube Helpdesk. I know it’s not a very satisfying answer but this problem does not lie within our technological structure.

On our side we are also in contact with Youtube because it’s also very frustrating for us to see that it’s working but that you cannot see it (we also have a second person complaining about a similar case). Therefore I wanted to know what Youtube told you in case they already got back to you. Thanks for letting me know :slight_smile:

This is the first response I got:
“Please confirm with the Spreadshirt support team if they already launched in Sweden for YouTube. Because based on the review I made, it looks like we Spreashirt is not yet fully supported in our platform. If not, you can use your Spreadhop account instead since it’s connected to spreadshirt.”

I really have no clue what they mean… :slight_smile: Might have been a bot responding, who knows.

I replied and got this:
" I’m sorry to hear that you are having issues with the availability of your merch. I’ll do my best to help you out. In order for us to move forward, is it possible if you can provide a screenshot showing that it’s not available in Sweden so we can investigate further? "

So, I haven’t reached “through” just yet… we will see what they say next.

Please make sure to always talk about Spreadshop (and not Spreadshirt - Youtube knows us under Spreadshop :slight_smile: ). And yes of course we launched in Sweden. Seems like the Youtube Helpcenter isn’t totally up to date with this new cooperation. I also passed along this feedback to our team. Really sorry you’re experiencing these troubles! And do please keep my updated - hopefully there will be a solution soon!

I just got this from Youtube. Have you any idea what they are talking about? How could I have linked a different account?


Thanks for waiting, and I’m very sorry for the extreme delay in our response.
Our internal team have finished their investigation. We can see that the linked retailer on your channel is still Spreadshirt. Please link your Spreadshop account. If you are having issues linking the account, please let us know.

I’m having the exact same issue.
Can not see any merchandise in the merch section of YouTube or on the channel in multiple devices. I’m in the UK.

I have the same issue…Youtube Problem?
Im from Spain

Hey @Thous,
from our side everything should be working fine now. I checked your account and there is no error in you merch shelf connection from our side. :thinking: Is there maybe a toggle or button you need to activate on YouTube?

Having the same issue. I did just start today though.

I have the same problem. I’m from Italy

Same problem :frowning: i am from Slovakia, please fix it

I also have the same issue and it doesn’t look like my viewers can see the products either :thinking:
I’m from Canada

Hey guys,
just saying that it’s not working doesn’t really help me here :slight_smile: so if you could just tell me what you did (did you get an error message, did something seem odd) and add some screenshots (if possible) that would help a lot!
Please bare in mind that after you uploaded your product feed it takes a few day until YouTube approved it. So be a little patient. :blush: :nerd_face:

I’m having the same issue in the US. On the spreadshirt end, my product have successfully transferred to YouTube, but on the YouTube end the status is “You don’t have any merchandise for sale”. Also, the link to my “store” as provided by youtube goes to my channel homepage rather than to a spreadshirt page. Note, that I was already a spreadshirt member before linking to YouTube. When I log in to “Spreadshop” from youtube, it redirects me to spreadshirt.

Hi @smartwinemaking,
I can only repeat myself that it can take a few days until your products are displayed on your Channel. I visited your channel and hit the button “Buy a Home Winemaking Shirt” and I was redirected to your Spreadshop. What exactly do you mean by

Thanks! :blush:

The link on the top of my channel is a manually created link. The YouTube integration is what is not working. This would allow a banner style ad below a video. Under “Status” in YouTube monetization/merchandise, nothing is under review. It is not non-existant. The Spreadshop store link as provided by YouTube is The Home Winemaking Channel - YouTube which is just my channel url with /store at the end. This directs to my channel homepage currently. On the Spreadshirt end everything is listed as successfully transferred. I can wait a couple more days to see what happens. I am trying to provide useful feedback on your end as well. If I read back on the forums, I did not see anyone with an actual resolution to the problem which maybe means it did get sorted out so they stopped asking.