No image when sharing on facebook

English Spreadshop
,
#1

Hi.

Do any of you know why there is no picture of our product when sharing a link on facebook?

We have had a couple of users who have contacted us about this problem.
They want to advertise a product, but only a link with metadata comes up, when sharing.
(I have attached an example)

facebook
facebook1366×768 78.1 KB

Our website is made in joomla! v3.9.1 and we are using your Joomla component SpreadShop v1.0.1

Our shop is https://revolution-inc.dk/shop#!/

The website from the example is https://revolution-inc.dk/shop#!/ride+or+die-A5c03cec85fd3e424dc6e7fd9?productType=812&appearance=29

We hope you can help, as it is a big part of promoting on social media.

Best Regards
Henrik Brogaard

#2

Hello Henrik!

Unfortunately this behavior is caused by FB’s image crawlers.
If an images wasn´t crawled & shared already, Facebook places an empty prewiew snippet, like the one that you´ve posted. This mostly does not apply to pages that got higher traffic and sharing rates.

By sharing the same product a second time, you´ll probably see that FB may load the preview image as expected. This is something we cannot solve on our end.

You could bypass this by downloading the desired product image create a dedcated post.

btw: great shop!!

1 Like
#3

Thankyou for your help.
Perhaps you can help me on this problem.

#4