Error with products loading

On my Facebook and Instagram using an iPhone, if I click on one of my products it open up on that platform. It has a button that says “View on Website”, if you click on that it opens my website with an error “Something went wrong Apologies”. Further down the page there a Technical Information section and a lot code under “Location”. If I do this same process on my desktop, it works just find. I’ve reached out to support numerous times of the last 3 weeks and have not had a single reply from them!