Hi there
I tried out the customize tool on my website today https://merchstore.zipzapinsights.com/mysticalmerchNstuff/mystical-merch-shop#!/create and while there is a customize page on my site - the page has NO customize tool on it. (screenshot supplied).
The settings in my dashboard are set to have the customizer tool on my site - (screenshot supplied)
I have flushed site and browser caches and still the problem remains.
Can you help with this?
Many thanks
Wen
Hi there, you’ve added a lot of CSS code yourself, which is why this isn’t working. This goes above our support level. When you add CSS code yourself you should also be able to figure out why something isn’t working. I hope you understand!
I think there is a conflict in css styles, exactly in this file
https://merchstore.zipzapinsights.com/mysticalmerchNstuff/wp-content/themes/mts_blogging/style.css
this class
#header {
float: left;
width: 100%;
position: relative;
}
if you remove float: left; it will work , But I don’t know how this will affect the rest of the pages
Hi Lena - Thanks for your reply. For the record - I am not in the habit of adding CSS as I am not a developer. I only add CSS when given the codes by a developer of the theme or plug ins etc!
The WP theme I am using is a new paid for theme as my shop is on a new sub-domain.
This new theme has only got 1 line of new CSS (for removing titles within pages) that has been added since live. I removed this CSS to see if the customizer came back, and it hasn’t so put this line of CSS back in.
Maybe the the CSS you think is clashing with the customizer was already built into my theme? I will contact my theme provider and pass on the information that Salama has kindly given.
Hi Salama
Thank you so much for your information.
I will pass this information onto my theme provider and see if they can fix things.
I appreciate your help 
Wen
Hi there again Lena
Since our last correspondence I temporarily changed the Wp theme on mt site to the 2019 WP theme and the customizer worked. However, it seems the CSS codes you mention are pre-built into my theme.
I approached my theme developers about the customizer issue with css and their response is:
Hi,
Here is what you can do, remove the float on the header.
Then once the plugin page appears send us a link and we will troubleshoot to fix the header. Otherwise, we have no way of knowing which code to troubleshoot for as we are not familiar with that plugin. Re-installing the theme will not help. You should get back to the developers of the plugin and ask them why their plugin does not show on some themes again.
So now it looks like I have to spend a lot of time troubleshooting with my theme provider when I would prefer to be doing more T-shirt designs.
If there is anything you can do at your end RE: the customizer not working in all themes I would very much appreciate it.
Regards
Wen
Hi Wen,
Is this the curren WP theme you are using?
Let me find out whether I can get some more details for you!
Hi Lena
The current WP theme that I use is a paid theme by My Theme Shop called Blogging theme Blogging - Best WordPress Theme For Bloggers @ MyThemeShop And it is this theme that the customizer doesn’t work on. The developers of this theme have given me the CSS codes to remove the floating left header, in hope that the customizer will then work on this theme (Re Salama’s info in this post) but sadly this change did not make the customizer work even after I flushes site, and chrome and firefox caches.
The WP twenty nineteen theme that you show above is the theme I switched to (temporarily) to see if the customizer worked on my site. The customizer did work with this theme.
If your developers can look into why the customizer may not work on some themes that will be appreciated.
As I paid for my current blogging theme because it is a good theme and the support I get from the MTS team is excellent - I don’t want to have to stop using the MTS theme.
Thanks for your help
Wen
Hey Wen, our Wordpress expert isn’t in today but will have a look at this first thing on Monday. We’ll get back to you then. Thanks for your patience.
Thanks Lena - I appreciate it.
You have a good week-end 
Hello @WenDee
I think you made some changes to the theme, if this is correct, can you restored to the original state, I will try to help you to fix it
Hi @Salama - Thank you. The theme is an original one. The only CSS I have added to it is to stop page titles showing - when this is removed the problem still persists. I thought about re - loading the theme again, but my theme provider says that won;t make any difference, so it looks likes a lot of CSS must be within the standard theme.
Hello @WenDee
please try add this to your theme css file
#sprd-designer__design-view{
clear:both !important;
float: none !important;
}
And let me know if it makes a difference
Hi @Salama
Thanks for your help. I tried the code in my theme CSS file, flushed all caches web and browser but the problem still persists.
Wen
Hi @WenDee
Sorry for that , I do tracing for the site without having the source code , so i cant be sure.
please try this
#sprd-content > div.sprd-designer__design-view{
clear:both !important;
float: none !important;
}
This time I think it will make a difference 
Hi @Salama
No need to apologize - I appreciate your help 
You are definitely very clever with what you do.
The new code you gave me worked! Wow thank you so much!
Wen
