Can't open designer

I can’t open the designer in my EU account. When I click the “new product” button, it disappears and the text field for product name and the link for closing the designer opens. But the designer itself does not open.

I can open the designer in my US account, so I doubt the problem is on my end.

Hiya, we’ve updated the Conformat and seems like it has resulted in a few bugs for some users!

What I need from you now would be:

  • User ID
  • Which OS & version
  • Which browser & version
  • Which domain account is in question? .de / .net / / .se or something else?


User ID:

Windows 10

Firefox 59.0.2
Microsoft Edge 41.16299.248.0
Google Chrome 65.0.3325.181

Domain account:

Thanks! I’ll let you know as soon as I have some info.

Hmm - feedback right now: it should work again now. Is this the case?

Yes, it seems to work now.

Thank you!


Good to hear! Thanks for bringing this to our attention. Glad påsk! :hatching_chick:

1 Like

Glad påsk to you too! :smiley: