Big Problems Spreadshirt US Service _ Urgent

English Spreadshop
#1

Dear Spreadshirt (Lena?)

We experience big problems with the US Shop service and need urgent help, but no answer from Customer Service for over a week.

  • We are SPOD members and Claudia has also been informed about delivery times are way off.

  • For most Women’s Spreadshirt Premium Tanktop orders LAT Tank Tops will be sent instead without further notice!

Every customer ordering a Womens Premium Tank Top from us receives a completely different and wrong shirt and even pays a way to high price (the LAT Top is much cheaper than the Premium Tank). As we sell trough Amazon/Ebay/Etsy we now constantly receive bad rating and reviews which does harm our business in very very bad way for a long time.

We have been sending Emails to Spreadshirt US Partner Service but do not get help from there and we need to solve this urgently even if it means we would have to stop selling at all.

Sure we do have some understanding, that the US does suffer from Corona restrictions, but things like sending cointinously wrong items (as the premium top is probably out of stock) is just a killer for everyones business and very not ok in my opinion.

Could you please get us in touch with someone in charge of this as soon as possible to avoid more customer complaints and working on a solution?

Thank you and have a great day

Daniel

#2

Hi Daniel, let me check and get back to you in the next hour!

1 Like
#3

Hi Daniel,

Indeed we are facing pretty serious capacity and supply chain issues in our North American productions that caused this issue. I’m really sorry about this. But I have some good news - a big shipment with our premium products arrived today and new stock for our premium products will be added within the next days so a solution is very much in the making. Again, I’m really sorry you didn’t receive an answer earlier and we are also investigating how such practice can be avoided in the future!

1 Like
#4

Thank you Lena

we understand that things do get out of stock, but please inform partners before you/they just send out a different item that has a lower quality and completely different look. We won’t be able to get rid of the bad reviews on Ebay etc. this issue has caused and this is a real problem for the rankings of our products.

Have a great weekend Lena

Daniel

#5

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